Privacy policy

Monveree manages this store and website, including data, content, functions, tools, products and services to offer you, the customer, a curated shopping experience (the "Services"). Monveree is powered by Shopify technology to provide you with the Services. This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use or make a purchase or other transaction through the Services, or when you communicate with us by any other means. In the event of a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail with regard to the collection, processing and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand how your personal information is collected, used and disclosed in accordance with this Privacy Policy.

Personal information we collect or process

When we use the term "personal information", we mean any data that identifies you or that can reasonably be linked to you or another person. Personal information does not include data collected anonymously or data that has been de-identified so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information depending on how you interact with the Services, where you reside and what applicable law permits or requires: contact details including your name, address, billing address, shipping address, phone number and email address; financial information including credit card, debit card and financial account numbers, payment card information, transaction details, payment method and payment confirmation; account information including your username, password, security questions, preferences and settings; transaction information including items you view, add to your cart, save to your wishlist or purchase, return, exchange or cancel; communications with us including information you provide when submitting a customer service enquiry; device information including your IP address and other unique identifiers; and usage information relating to your interaction with the Services.

Sources of personal information

We may collect personal information from the following sources: directly from you when you create an account, visit or use the Services or communicate with us; automatically through the Services via cookies and similar technologies; from our service providers when they collect or process your personal information on our behalf; and from our partners or other third parties.

How we use your personal information

Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes: to provide, personalise and improve the Services, including processing payments, managing orders, arranging shipping, facilitating returns and exchanges and offering you a personalised shopping experience; for marketing and advertising purposes, such as sending you promotional communications by email, text message or post and showing you online advertisements; for security and fraud prevention, including authenticating your account and detecting potentially fraudulent or illegal activity; to communicate with you and provide customer support; and for legal reasons, including complying with applicable law and responding to valid legal proceedings.

How we disclose personal information

In certain circumstances, we may disclose your personal information to third parties for legitimate reasons, including with Shopify, vendors and other third parties that provide services on our behalf such as IT management, payment processing, data analytics and shipping; with business and marketing partners to provide marketing services and show you advertising; when you consent to the disclosure of certain information to third parties; with our affiliates or within our corporate group; and in connection with a business transaction such as a merger or insolvency proceeding.

Relationship with Shopify

The Services are hosted on Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify and third parties who may be located in countries other than your own. For more information on how Shopify uses your personal information and the rights you may have, please consult Shopify's Consumer Privacy Policy. Depending on where you reside, you may exercise certain rights regarding your personal information here: Shopify Privacy Portal.

Third-party websites and links

The Services may include links to websites or other online platforms operated by third parties. If you access links leading to sites not affiliated with or controlled by us, we recommend that you review their privacy and security policies and other terms and conditions. We do not guarantee and accept no responsibility for the privacy or security of such sites.

Children's data

The Services are not intended for use by minors and we do not knowingly collect personal information from minors as defined by applicable law in your jurisdiction. If you are the parent or legal guardian of a minor who has provided us with their personal information, you may contact us using the details below to request its deletion.

Security and retention of your information

Please note that no security measure is perfect or foolproof and we cannot guarantee absolute security. The length of time we retain your personal information depends on various factors, such as the need to maintain your account, provide you with the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your rights and choices

Depending on where you reside, you may have some or all of the following rights in relation to your personal information: the right of access to the personal information we hold about you; the right to erasure of your personal information; the right to rectification of inaccurate personal information; the right to data portability in certain circumstances; and the right to manage your communication preferences, including opting out of promotional emails at any time using the unsubscribe option in our emails.

If you reside in the United Kingdom or the European Economic Area (EEA), you may also have the right to object to or request restriction of processing of your personal information for certain purposes, and the right to withdraw your consent where processing is based on consent.

Complaints

If you have a complaint about how we handle your personal information, please contact us using the details below. Depending on where you reside, you may have the right to lodge a complaint with your local data protection authority. For the EEA, you can find a list of data protection authorities here.

International transfers

Please note that we may transfer, store and process your personal information outside the country in which you reside. Where we transfer your personal information outside the European Economic Area (EEA) or the United Kingdom, we will use recognised transfer mechanisms, such as the Standard Contractual Clauses (SCCs) issued by the European Commission.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes in our practices or for operational, legal or regulatory reasons. We will post the updated version on this website and update the "Last updated" date.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, please call us at , or email us at info@monveree.com.